Frequently Asked Questions
Here are some of the common questions we get. If you do not see your question below, please reach out to us at your convenience. Visit our Contact page to learn how to get in touch.
How long will it take for my hat to arrive? For an existing product in our store, standard shipping estimates 5-7 business days. For all custom projects, you can expect to have your order 5-7 days after your order is placed. We will provide you tracking information to keep an eye on your kooldadz order.
What is the process for custom orders? 1) Fill out the form on the custom orders page. 2) Our team will confirm receipt and ask any questions we have via email 3) We will send the design concept to your email to confirm 4) We will send a password-protected page to you for order. You may share the page with anyone you would like to grant access to for ordering.
What kind of fastener do your dad hats have? Our Dad Hats have an adjustable strap with an antique buckle.
Do you offer bulk discounting? Yes! You will find bulk pricing discounts automatically applied when you are ready to place your order: 25 Items = 5% off 50 Items = 8% off 100 Items = 11% off 200 Items = 13% off